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Student Account Services Specialist
Category: Education
  • Your pay will be discussed at your interview

Job code: lhw-e0-90668643

Company Profile

University of South Alabama

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
Student Account Services Specialist
Student Account Services Specialist


Financial Aid Office Main Campus, AL

Job Type

Regular Full-time


Finance and Administration

Job Number


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About Us

The University of South Alabama is one of the fastest growing universities in the South, providing quality academic programs, innovative classroom experiences, and a campus rich in diversity and student life.

Essential Functions

Provides assistance to the Assistant Manager; delivers excellent customer service; ensures call staff is properly trained and follows appropriate call center protocol; alerts the Assistant Manager of any challenges faced by call center staff and notifies appropriate level of leadership involved when issues arise; assists with measuring call topics to proactively address common themes via FAQs posted on the website and transmitted via other methods of communication; works closely with other non-Finance and Administration units to reach out to students as well as field requests to streamline the students interaction with administration at USA; provides initial and refresher training for call center personnel on proper account review protocol, FERPA and telephone etiquette; answers incoming phone calls regarding federal financial aid and student account services; directs calls to other areas of student financial services, as applicable; assists with more difficult questions/requests during normal working hours; logs communications in database and ensures call center staff logs communications as well to ensure audit trail is created; assists with departmental social media postings; maintains student assistant work schedule and hires vacant student positions as needed; provides general office support to include: basic computer data entry, filing paperwork, sending and receiving faxes, and relaying messages; responds to financial aid departmental email; contacts students regarding outstanding requirements; assists students with basic questions related to other student services areas as needed; keeps equipment operational by following established procedures; reports malfunctions; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.

Minimum Requirements

High school diploma or equivalent and three years of related experience. Customer service and/or financial aid experience preferred.

Working Days and Hours

Monday - Friday

8:00 a.m - 5:00 p.m

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